Privacy Policy. Terms & Conditions. Disclaimer. Cookie Policy. Refund Policy
ARTARA FLOW – PRIVACY POLICY
Operated by Crina Apetrei
Last updated: 2025
Artara Flow (“we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal data. This Privacy Policy explains how we collect, process, store, and safeguard information when you visit our website or use our creative therapy services from anywhere in the world. We operate as a UK-based sole trader under the name Artara Flow, operated by Crina Apetrei.
1. Information We Collect
We collect personal information only where necessary to provide services, respond to enquiries, and operate our business. Information may include:
• Your name, email address, or other contact details when you request information or book a session
• Messages you send through contact forms or email
• Booking details, scheduling information, or participation history
• Any information you voluntarily provide during sessions or communication
• Technical data automatically collected through cookies, including IP address, device type, browser type, location data, and pages visited
This information helps us deliver services effectively, maintain communication, and improve your experience.
2. How Your Information Is Used
Your data is processed lawfully and respectfully. It may be used for:
• Responding to your enquiries
• Managing bookings, sessions, and event participation
• Delivering creative therapy services, workshops, and community projects
• Sending essential information about your sessions or changes to services
• Improving our website and ensuring security
• Fulfilling legal or regulatory obligations
We do not sell, rent, or exchange your personal information for marketing purposes.
3. Legal Basis for Processing (UK-GDPR)
We process personal data under the following legal bases:
• Consent when you complete forms or subscribe
• Contractual necessity when booking sessions or events
• Legitimate interest to operate and protect the website
• Legal obligation when required by UK authorities
4. Sharing and Storing Your Data
We limit access to your personal information. Data may be shared only with:
• Website hosting and security providers
• Email service providers
• Payment processors
• Professional tools used to deliver services (e.g., booking systems)
All third parties are required to maintain confidentiality, comply with GDPR, and protect your data.
Your data may be stored or processed outside the UK, but only with providers that meet legal data protection standards (GDPR / UK-GDPR / appropriate safeguards).
5. Data Retention
We retain data only for as long as necessary:
• Contact enquiries: up to 12 months
• Session records (if applicable): up to 7 years (for professional protection)
• Client communication: as required to deliver services
When no longer needed, data is securely deleted.
6. Your Rights
You have the right to:
• Access your personal data
• Request corrections or updates
• Request deletion
• Withdraw consent at any time
• Object to processing
• Request data portability
Please contact artaraflow@gmail.com to exercise these rights.
7. Security
We take appropriate technical and organisational measures to protect your data. However, no online system is entirely risk-free, and absolute security cannot be guaranteed.
8. International Clients
Artara Flow serves clients around the world. By using our services from outside the UK, you consent to your data being processed in the UK under UK-GDPR standards.
9. Contact
For privacy concerns or requests, please email:
artaraflow@gmail.com
Location: London, United Kingdom
ARTARA FLOW – TERMS & CONDITIONS
Operated by Crina Apetrei
Last updated: 2025
These Terms & Conditions govern your use of the Artara Flow website and all services provided under the name Artara Flow, operated by Crina Apetrei, including creative therapy sessions, workshops, events, and community projects. By accessing this website or booking services, you agree to these Terms in full. If you do not agree, please discontinue use of the site and services.
1. Use of the Website
The Artara Flow website is provided for general information, creative inspiration, and access to bookings. While care is taken to keep information accurate and up to date, the content is not guaranteed and may be changed at any time. You agree to use the website responsibly and not for unlawful or harmful purposes.
The website, including its text, imagery, branding, design, videos, and written materials, is the intellectual property of Artara Flow and may not be reproduced, copied, or republished without written permission.
Links to third-party websites may appear for educational or informational purposes. Artara Flow does not endorse or take responsibility for the content, security, or privacy practices of external websites.
2. Services Provided
Artara Flow offers creative therapy sessions, group classes, artistic workshops, community art projects, and international events. These services are designed to support emotional wellbeing, personal expression, and motivation through creative techniques. They are not intended to diagnose, treat, or replace medical or psychological care.
Service descriptions are provided as guidance and may be refined or updated as offerings evolve.
Bookings are considered confirmed only once you receive a direct confirmation email from Artara Flow.
3. Online and In-Person Sessions
Sessions may be delivered in person, online, or through events held in various locations around the world. You are responsible for ensuring that your internet connection, environment, and readiness allow you to participate fully.
If you are attending an in-person event or workshop, you are responsible for your own safety and wellbeing. Instructions are given to support your creative process, but participation is voluntary and at your own discretion.
4. International Clients
Artara Flow welcomes clients from all countries. When engaging in sessions from outside the UK, you acknowledge that services are delivered under UK law and professional standards. Time differences, cancellations, and scheduling must be respected according to UK time unless otherwise agreed.
5. Payments
Payments for sessions, workshops, or events must be made in advance unless a specific arrangement has been agreed in writing. Payments are processed securely through third-party payment providers. Artara Flow does not store or have access to your card details.
6. Cancellations and Rescheduling
Bookings may be cancelled or rescheduled by the client up to 24 hours before the scheduled session. Cancellations made after this point, missed appointments, or no-shows are non-refundable (see Refund Policy).
If Artara Flow must cancel or reschedule a session or event, a full refund or alternative date will be provided.
7. Professional Boundaries
Artara Flow operates with professional and ethical boundaries to ensure the safety, dignity, and wellbeing of all clients. The service is a supportive creative practice, not a form of regulated psychological therapy. All communication and behaviour must remain respectful and appropriate.
Any inappropriate conduct may result in the immediate termination of services without refund.
8. Limitation of Liability
Creative therapy is a supportive, expressive practice intended to encourage reflection, insight, and emotional wellbeing. Individual experiences vary, and no specific results or outcomes can be guaranteed.
Artara Flow is not responsible for decisions made or actions taken as a result of participation in sessions, courses, or events.
To the fullest extent permitted by law, Artara Flow shall not be liable for indirect, incidental, or consequential damages arising from the use of services or website content.
9. Changes to Terms
Artara Flow reserves the right to update these Terms & Conditions at any time. The latest version will always be published on the website. Continued use of the site or services after changes are posted constitutes acceptance of the revised Terms.
10. Contact
All enquiries regarding these Terms & Conditions may be directed to:
artaraflow@gmail.com
Location: London, United Kingdom
ARTARA FLOW – DISCLAIMER
Operated by Crina Apetrei
Last updated: 2025
The information and services provided by Artara Flow, including creative therapy sessions, workshops, events, written materials, online content, and any guidance offered by Crina Apetrei, are intended for general wellbeing, creative expression, emotional support, and personal development.
By using this website or participating in services, you acknowledge and agree to the following:
1. Not a Substitute for Medical or Psychological Treatment
Creative therapy is a supportive and expressive practice. It is not a regulated mental health service, psychological counselling, psychotherapy, medical treatment, or clinical diagnosis.
Artara Flow does not provide:
• Diagnosis of mental health conditions
• Medical advice or treatment
• Crisis or emergency interventions
• Guaranteed therapeutic outcomes
If you are experiencing severe emotional distress, mental health challenges, suicidal thoughts, or require medical support, please contact your local healthcare provider or emergency services immediately.
2. Personal Responsibility
All activities—online or in person—are voluntary. You are responsible for your own wellbeing, choices, emotional state, and interpretation of the material provided.
Artara Flow does not accept liability for:
• Your personal decisions
• Outcomes of using guidance or creative tools
• Any emotional or physical reactions that may arise during or after participation
If you have concerns about your mental or physical health, you should consult a qualified medical or mental health professional before participating.
3. No Guarantees
While sessions aim to support creativity, clarity, relaxation, and emotional exploration, results vary for each individual. Artara Flow makes no guarantee of specific personal, emotional, artistic, or psychological outcomes.
4. Educational and Creative Purposes Only
All content on the Artara Flow website—the articles, videos, posts, class descriptions, and creative materials—is offered for informational, inspirational, and educational purposes only.
Content may be updated or removed at any time without notice.
5. International Use
Artara Flow operates from the United Kingdom.
Clients accessing services internationally do so with full understanding that:
• UK law applies
• Time zones, legal standards, and cultural norms may differ
• Services remain non-medical in all contexts
6. External Links and Third-Party Content
Any external links are provided for interest and convenience. Artara Flow does not control, guarantee, or endorse third-party content, products, or practices and is not responsible for any issues arising from their use.
7. Limitation of Liability
To the fullest extent permitted by law, Artara Flow and Crina Apetrei shall not be liable for:
• Loss, damages, or injuries arising from participation
• Website errors, interruptions, or technical issues
• Actions taken based on the information provided
• Indirect or consequential losses
Your use of services is at your own discretion and risk.
8. Contact
For questions or concerns about this Disclaimer, you may contact:
artaraflow@gmail.com
Location: London, United Kingdom
ARTARA FLOW – COOKIE POLICY
Operated by Crina Apetrei
Last updated: 2025
This Cookie Policy explains how Artara Flow uses cookies and similar technologies on this website. By using this website, you agree to the use of cookies as described below.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience by remembering preferences, enabling website functions, and providing analytics on how the site is used.
Cookies may be:
• Session cookies (deleted when you close your browser), or
• Persistent cookies (stored for a set period).
2. How Artara Flow Uses Cookies
Artara Flow uses cookies to:
2.1. Ensure Website Functionality
These essential cookies help:
• Load pages correctly
• Maintain security
• Enable navigation
• Allow forms, menus, and buttons to work properly
These cookies cannot be disabled as the website would not function without them.
2.2. Improve Performance
Performance and analytics cookies help us understand:
• Which pages are visited
• How long users stay
• Any errors encountered
• How visitors move through the site
This information allows us to improve the website and user experience.
2.3. Preferences
These cookies remember your choices, such as:
• Language preferences
• Region
• Display settings
2.4. Third-Party Cookies
Depending on the features you use, the website may include cookies from:
• Google Analytics
• Social media (Instagram, Facebook, Pinterest, etc.)
• Embedded videos (YouTube, Vimeo)
• WordPress plugins
Artara Flow is not responsible for how third parties use their cookies.
Please check relevant third-party privacy and cookie policies for more information.
3. Managing Cookies
You have full control over your cookie settings.
You can:
• Accept or decline cookies through your browser
• Delete existing cookies
• Set your browser to block cookies
• Restrict third-party cookies
Please note:
If you disable cookies, some website features may not function properly.
4. Legal Basis for Using Cookies
Under UK GDPR, Artara Flow relies on:
• Legitimate interest for essential and functional cookies
• User consent (where required) for non-essential cookies like analytics
Your continued use of the website is considered consent for cookies that do not require explicit opt-in.
5. Changes to This Cookie Policy
Artara Flow may update this Cookie Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.
6. Contact
For any cookie-related questions, you may contact:
artaraflow@gmail.com
London, United Kingdom
ARTARA FLOW – REFUND & CANCELLATION POLICY
Operated by Crina Apetrei
Last updated: 2025
This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for all services offered by Artara Flow, including one-to-one creative therapy sessions, group sessions, community projects, classes, workshops, and international events.
Artara Flow operates internationally but is based in the United Kingdom. All policies follow standard UK consumer guidelines adapted for creative therapy and artistic wellbeing services.
1. One-to-One Creative Therapy Sessions
1.1. Booking & Payment
Sessions must be booked in advance through the website or by email.
Payment is required at the time of booking unless agreed otherwise.
1.2. Cancellations
If you need to cancel your session, please give at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice cannot be refunded.
1.3. Rescheduling
You may reschedule once free of charge if notice is given at least 24 hours before the session.
Reschedules within 24 hours are considered late cancellations and are non-refundable.
1.4. No-Shows
If you do not attend your session and do not notify Artara Flow, no refund will be issued.
1.5. Therapist Cancellations
If Artara Flow must cancel or reschedule a session due to unforeseen circumstances, you will be offered:
• a new session time, or
• a full refund.
2. Group Classes, Community Projects & Workshops
2.1. Booking
Spaces are limited. Bookings are confirmed once payment is received.
2.2. Cancellations by the Participant
Bookings for group activities are non-refundable, as preparation, supplies, and venue arrangements are made in advance.
If you cannot attend, you may:
• transfer your spot to another participant, or
• request to use the credit toward a future class (subject to availability).
2.3. Cancellations by Artara Flow
If a class or workshop must be cancelled or postponed, you will be offered:
• a full refund, or
• a transfer to a future class.
3. Events, Retreats & Festival Experiences
3.1. Booking
Events, retreats, and festival bookings may involve external partners.
Each event may have its own policy, which will always be communicated in advance.
3.2. Cancellation by the Participant
Unless otherwise stated for a specific event:
• Cancellations made 30 days or more before the event receive a 50% refund.
• Cancellations made less than 30 days before the event are non-refundable.
3.3. Cancellation by Artara Flow
If an event must be cancelled due to low enrolment, venue issues, health or travel restrictions, or any other circumstance:
• A full refund will be issued.
• Artara Flow is not responsible for any additional costs (travel, accommodation, etc.).
4. Digital Products & Online Content
Digital items such as:
• recorded meditations
• downloadable guides
• videos
• online resources
are non-refundable once delivered, as access is granted immediately.
If you experience technical difficulty, Artara Flow will ensure the file or link is re-sent.
5. Refund Processing
Approved refunds are processed within 7–10 business days, using the same method of payment originally used.
6. Policy Updates
Artara Flow may update this policy to reflect changes in services or legal requirements. Any changes will appear on this page.
7. Contact
For refund or cancellation requests:
artaraflow@gmail.com
London, United Kingdom